Our Customers Come First

Although we talk a lot about travel, make no mistake—our business is all about people. At Liberty Travel, our customers always come first. Perhaps this is why we received Newsweek magazine’s Best Customer Service Award two years in a row. And right now, as the world faces a challenge unlike most of us have ever experienced, helping people is more important than ever. Our travel consultants have stepped up to the challenge, assisting customers with changing and canceling their travel plans. After all, these are unconventionally frustrating and difficult times, so it’s important to have customer service you can depend on.

The feedback we’ve received has been overwhelmingly positive, and it was certainly our pleasure to help each and every one of these customers. Here are just a few things they had to say:

“After delayed and then canceled flights, we got a phone call from the tour operator (not Liberty Travel) that the tour was canceled. I called Liberty Travel and Judy immediately set to work to find a flight back to Syracuse. She did it! I can’t say enough about the staff at Liberty Travel, New Hartford. Danielle has been excellent right from the start in making all of the arrangements and Judy came through when we needed her most.” – Evelyn

“Back in January, Chris helped me plan a trip to Ireland for my family in April. With things changing so rapidly, Chris followed up for me multiple times with the touring company we're using, looking into different possibilities regarding rescheduling or canceling. Throughout it all he's always been patient, helpful, and has done his best to get me to the best outcome. No matter how many questions I had or how many things I asked him to look into for me, he has been consistently friendly, courteous, and helpful. And fortunately, we were able to get to a good resolution yesterday. Chris has helped make this aspect of the crisis much more bearable and less stressful than it could have been. You are lucky to have him on your team!” – Andrea

“Thanks so much. You have been wonderful, and we appreciate all the time you spent working for us and helping us.You certainly went above and beyond. We will see how it plays out from here on and hopefully plan another trip after this passes. And we will definitely come to you.” – Barbara and Bob

“I am so grateful for Nikki Joyce and Liberty Travel. We have been clients of Nikki’s for years, she handles all of our vacations. Thank you for re-booking our spring break trip with such ease. You are so professional and we are all so grateful for your service! The beaches will still be there but our elderly may not. Everyone needs to do their part right now. Thanks, Nikki!” – Andrea

“I called Barbara when I was scrambling to find a way home for my daughter during the coronavirus travel ban because she was on a semester abroad in Berlin. There was no coherent information from the government and airlines were price gouging, so it was unclear the best way to get her home. I called Barbara many times. She looked up lots of different scenarios and was very responsive. She ended up getting my daughter home on a direct flight and saved me $200! I will always be grateful to her and Liberty Travel!” – Deborah

Thank you so much for allowing us to provide excellent service and support for all of your travel needs yesterday, today, and tomorrow. Because when the world is ready to be explored again, Liberty Travel will be here to get you there.